Return Policy

1. Returns Overview

If you are not satisfied with your plant purchase, you may request a return within 7 days of receipt, subject to the conditions below. This policy applies to purchases made through our website.

2. Eligibility

Plants must be returned in their original condition and packaging where possible.
Returns are accepted for damaged items, incorrect orders, or plants that arrive in poor health.
Returns for change of mind may be accepted at our discretion, subject to plant condition.

3. How to Start a Return

4. Refunds

Refunds will be issued after we receive and verify the returned plant meets our return criteria.
Refunds will be processed to your original payment method within 5-10 business days of approval.
Original shipping costs are non-refundable unless the item was damaged or incorrect.

5. Exchanges

Exchanges may be possible depending on stock and plant condition.

6. Return Shipping

Customer is responsible for return shipping unless item was damaged on arrival.

7. Exceptions

No returns for custom, clearance, or heavily discounted plants unless damaged.

8. Policy Updates

This policy may be updated at any time. Notice the "last updated" date above.

9. Contact

All questions welcome at info@preciouscarehand.cv.